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Last 90 daysLive sync
Channel Analytics
Compare performance and diagnose gaps across each service channel.
Evaluations
200
Avg CX Score
71.9
Resolution Rate
76.0%
Avg Response Time
117.7m
Sub-score Profile
Average across Professionalism, Empathy, Script
Response Time Distribution
Count of evaluations per bucket
CX Score Histogram
Overall score bins
Channel Comparison Matrix
| Channel | Evaluations | Avg CX | Resolution | Prof. | Empathy | Script | Avg RT |
|---|---|---|---|---|---|---|---|
Call Center | 29 | 70.9 | 62% | 3.55 | 3.72 | 3.55 | 2.2m |
Email | 29 | 70.3 | 69% | 3.59 | 3.55 | 3.31 | 364.2m |
WhatsApp | 29 | 71.2 | 62% | 3.66 | 3.69 | 3.59 | 14.0m |
Instagram | 29 | 77.4 | 93% | 3.48 | 3.97 | 3.97 | 72.3m |
X-Twitter | 28 | 75.3 | 82% | 3.64 | 3.61 | 3.79 | 26.3m |
Facebook | 28 | 70.6 | 89% | 3.57 | 3.32 | 3.36 | 61.4m |
LinkedIn | 28 | 67.4 | 75% | 3.68 | 3.29 | 3.14 | 284.3m |