Executive Summary

Portfolio-level view of 200 mystery-shop evaluations across seven channels, last 90 days.

Total Evaluations

200

Completed audits

▲ 8.4%vs prior 30d

Avg CX Score

71.9

Weighted 1–100

▲ 2.1%vs prior 30d

Resolution Rate

76.0%

First-contact resolution

▼ 1.2%vs prior 30d

Avg Response Time

117.7m

Across all channels

▼ 6.7%vs prior 30d

CX Score Trend

Daily average, last 90 days

Channel Mix

Evaluation share by channel

Call Center29

Email29

WhatsApp29

Instagram29

X-Twitter28

Facebook28

LinkedIn28

Resolution Rate by Channel

Percentage of evaluations marked resolved

Auditor Leaderboard

By average CX score

1Fatima Sheikh1978

2Mehwish Iqbal1477

3Hamza Raza1177

4Hira Siddiqui1575

5Bilal Ahmed1873

6Usman Tariq1773

7Zainab Malik2872

8Ali Hassan1172

Channel Snapshot

Call Center

29 audits

Instagram

29 audits

X-Twitter

28 audits

Facebook

28 audits